How can we help you?

Select the Account option in the JanelRoots header and register using your details. A Seller/Buyer account allows you to browse listings, contact other marketplace users and create and manage your own classified ads.

Sign in and open your User Dashboard. Select Profile & Contact to review or update the profile information available for your account.

Open your User Dashboard and select Password & Security. Follow the available password options to keep your account secure.

Sign in to your Seller/Buyer account and select “SELL” or “Post an Ad”. Add a clear title, description, category, location, price, contact information and relevant photographs before submitting the listing.

Yes. Open My Ads from your account dashboard and select the appropriate listing. You can edit listings that belong to your account subject to the marketplace’s moderation rules.

Open the listing from My Ads and mark it as Sold. This helps other marketplace users understand that the item is no longer available.

Standard listings may automatically expire after the marketplace’s active listing period. Your dashboard can be used to monitor Active, Pending, Sold and Expired listings.

Use the marketplace search and filters to narrow listings according to keywords, category, location, condition and price. You can also browse individual categories directly.

Yes. JanelRoots organizes marketplace locations hierarchically so users can browse relevant listings by state, district and available city or town locations.

Open the classified listing and use the available Contact Seller, phone or WhatsApp options. Contact information available on individual listings is provided to help interested users communicate directly.

Unless a specific JanelRoots service explicitly states otherwise, buyers and sellers should treat marketplace transactions as arrangements between the participating parties. Always verify the item and counterparty before transferring money.

Use clear, recent photographs of the actual item whenever possible. Include multiple useful angles and avoid misleading, unrelated or unnecessarily edited photographs.

Use a realistic price based on the item’s condition, age, local market and comparable products. Clearly indicate when the price is negotiable or when users should contact you for pricing.

The correct category helps interested buyers discover your listing through category browsing and marketplace filters. Choose the category that most accurately represents the item or service being advertised.

Listings belonging to your account can be managed from My Ads. Where the delete option is available, use it only when you no longer require the listing. If the item was sold, marking it Sold may be more appropriate.

Verify the item, seller, price and relevant documents before completing a transaction. Be cautious about unusually low prices, pressure to pay immediately, advance payment requests and requests to communicate through suspicious channels.

Confirm payment independently before handing over an item. Never disclose your password, OTP, card PIN or other account security credentials. Use extra care when arranging face-to-face transactions.

Warning signs may include unrealistic offers, pressure for immediate payment, requests for OTPs or passwords, suspicious payment links, inconsistent product information or refusal to provide reasonable verification.

Contact JanelRoots support and provide the listing URL or Ad ID together with a clear explanation of the concern. Providing accurate details helps the moderation team review the matter more efficiently.

First check your account dashboard and password options. If the problem continues, contact JanelRoots support using the Contact Us page and describe the issue clearly.

Explain the issue clearly and include relevant information such as the listing URL, Ad ID, account email or screenshots when appropriate. Never send your password, OTP, card PIN or other authentication credentials.