Contact JanelRoots

We’re Here to Help

Have a question about your account, classified listing, marketplace safety or using JanelRoots? Send us a message and our support team will review your enquiry.

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Email Support

For general support and marketplace enquiries.
support@janelroots.com

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Listing Support

Need help posting, editing or managing a classified ad? Contact us through the form below.

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Safety & Reports

Report suspicious listings, misleading information or marketplace misuse so our moderation team can review it.

Send a Message

How Can We Help?

Complete the form below with as much relevant information as possible.

Your Name *

Email Address *

Phone Number

Enquiry Type *

Listing URL or Ad ID

Message *

Before Contacting Us

Quick Help

My Account

Manage your profile, password and classified listings from your account dashboard.
Go to Dashboard →

Post an Ad

Create a new classified listing from your Seller/Buyer account.
Post an Ad →

Browse Listings

Search products and services across marketplace categories and locations.
Browse Classifieds →

Safety Concern?

Include the relevant listing URL or Ad ID when reporting suspicious activity so it can be reviewed efficiently.

Important Marketplace Safety Notice

JanelRoots provides a platform that allows buyers and sellers to discover and communicate with each other. JanelRoots does not automatically verify every product, seller, buyer or transaction. Users should independently verify listings and counterparties before exchanging money or completing a transaction. Never share passwords, OTPs or other sensitive authentication information with another marketplace user.